Requests for changes and technical support for commercial and research users

Request changes

Depending on the type of licence you hold you can request support and changes as follow:

Standard commercial customers

Standard customers must contact their licensor to request a change. If ECMWF is your licensor please use our Support Portal (see below).  A fee may applied for changing the data.

Maximum charge customers

Maximum charge customers can request a change to their dissemination data via the Product Requirement Editor (PREd)

Support

For support please use our Support Portal 

Operational issues, outside of UK office working hours

For urgent matters regarding the transmission of files, please check the status page and if necessary, open a ticket.